Frequently Asked Questions
Do I have to pay for a quote?
No. I offer free quotes for my graphic design services. You should use this opportunity to communicate your idea with me, and we can establish the project scope and deliverables.
How long does your design take?
I provide graphic design services to several clients, and deadlines may vary. I would advise that every client provide sufficient time, usually five business days or longer to provide the initial design. I don’t take on rush projects.
Can I get my designs in a certain format?
Yes. I can export your artwork as JPEG, PNG, PDF, EPS, SVG, and WEBP. If you don’t understand the difference between vector and raster images, do not hesitate to ask.
Do I own all the artwork files?
Yes. You own the final artwork files. However, ALL unused artwork belongs to Mane Design Ja. We reserve the right to showcase your work in our portfolio.
If I lose my files. Can I get them back?
Yes. We keep an archive of all our clients’ artwork for a maximum of 2 years if they lose them or want to pay for full rights for the artwork files.
Am I included in the design process?
Yes. I will be in communications with you while I work on your designs to ask your opinions and have you sign off at different stages of the project.
Do you sign non-disclosure agreements?
Yes. I am willing to sign non-disclosure agreements with clients for my graphic design services. You must mention this at the start of the project so I can include it in the contract.
I don’t like the design. What can I do?
If you don’t like what, I’ve designed for you. We can continue to work together to understand what you want and approach the design accordingly. If you still don’t like the design, we can terminate the contract, and you will compensate me for the amount of work done at that point.
Do you provide hosting services as well?
Yes. I provide my customers with super-fast hosting powered by Hostinger, a super-fast shared hosting provider. If you already own a website, I can manage it for you.
Will my website work on phones?
Yes. I will build your website mobile-first using the WordPress Content Management System, which means it will work correctly on devices and screens of all types.
Are there any hidden fees with your web design service?
My web design services carry no hidden fees. You will only be charged based on the agreed price during our online consultation session. However, if there are additions outside of the project agreement, you will be charged as appropriate.
Do I have to host and maintain my website with you once the website’s been built?
No. You don’t have to use my hosting and maintenance service. However, I do provide FREE hosting and domains for the first year for all of my clients.
Will my pages be “search engine friendly?”
Yes, my web design services are all search engine friendly. I also offer Search Engine Optimization in my Lion and Pride Packages.
I have the content I want on my website. What formats do I send them in?
You can send your text as word documents or PDFs and images as JPEG and PNG files.
Do I own my website?
Yes. You own 100% of your website. However, I reserve the right to show off your site in my portfolio.
How do I check how many visitors I’ve had?
I offer Google analytics set up as one of my web design services. However, if you set up Google analytics yourself, I can add it to your website for free.
I don’t like the design. What can I do?
If you don’t like the website, I’ve designed for you. We can continue to work together to understand what you want and build your site accordingly. If you still don’t like the design, we can terminate the contract, and you will compensate me for the amount of work done at that point.
I already have a website. Can I get it redesigned?
Yes. I do website redesigns. Get in touch with us to get a special quote.
Can I update my content myself?
Yes. You can update your content by signing into the admin panel using the credentials provided at the end of the project from any device with an internet connection.
How long does your website take to get designed?
My usual turnaround time for a website is 4 business weeks. During the website’s design, I will be in contact with you to show you my progress.
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